Karrina J.

"I couldn’t be happier"
It has been 3 whole months since I started using the problem matic skincare products and my skin looks amazing! I still have some pimples on my chin but no where near as many as I did before I started using these products, huge improvement!

What Happens When Science Meets Your Skin

Glycolic Acid (AHA): A gentle exfoliant that dissolves dead skin cells, unclogs pores, and refines skin texture. Helps reduce acne, blackheads, and visible pore size while brightening dull or uneven tone.
Hyaluronic Acid: A deeply hydrating molecule that binds up to 1,000x its weight in water, drawing moisture into the skin and plumping from within. Enhances absorption of other actives and improves skin elasticity.
Vitamin B5 (Panthenol): A skin-soothing, healing ingredient that replenishes hydration, repairs the moisture barrier, and supports the skin's natural regeneration process.
Anti-bacterial support: Regular use helps minimize the presence of acne-causing bacteria while reducing inflammation, redness, and surface oil without over-drying.
Barrier-repairing formulation: Each step reinforces the skin barrier, making this kit effective for long-term prevention—not just short-term symptom control.
Glycolic Acid (AHA): A gentle exfoliant that dissolves dead skin cells, unclogs pores, and refines skin texture. Helps reduce acne, blackheads, and visible pore size while brightening dull or uneven tone.
Hyaluronic Acid: A deeply hydrating molecule that binds up to 1,000x its weight in water, drawing moisture into the skin and plumping from within. Enhances absorption of other actives and improves skin elasticity.
Vitamin B5 (Panthenol): A skin-soothing, healing ingredient that replenishes hydration, repairs the moisture barrier, and supports the skin's natural regeneration process.
Anti-bacterial support: Regular use helps minimize the presence of acne-causing bacteria while reducing inflammation, redness, and surface oil without over-drying.
Barrier-repairing formulation: Each step reinforces the skin barrier, making this kit effective for long-term prevention—not just short-term symptom control.

Clinical Proven Results

43% Improvement in Surface Smoothness

Clinical studies on AHA 20% show significant texture refinement and visible reduction in congestion within four weeks.

Up to 74% DNA Protection Under UV Exposure

Cassia Alata Leaf Extract (DN-Age®) supports DNA repair to help prevent irritation and long-term photoaging stress.

38% Reduction in Visible Pore Congestion

Regular exfoliation with Glycolic Acid helps keep pores clear and tone more even.

58% Enhancement in Hydration and Barrier Strength

Hyaluronic Acid and Vitamin B5 replenish moisture to keep skin balanced, calm, and comfortably hydrated.

Clinical Results Image
Clinical Results Image
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Questions? We’ve got you.

What makes the Problematic Skin Pack unique?
We created this kit for skin that never seems to stay predictable, the kind that breaks out when it’s stressed, feels dry after cleansing, and oily again by noon.
It is a dermatologist-developed system that delivers clinical clarity without harshness, helping your skin find its balance again. You will feel the difference in days as your complexion begins to look calmer, cleaner, and more comfortable.
What’s included in the kit?
The Problematic Skin Pack includes three dermatologist-developed essentials:
  • Hydrating Cleanser (Glycolic Acid)
  • Blemish Control AHA 20%
  • Day Defence Moisturiser SPF 15+
Together they form a complete AM and PM routine that cleanses, refines, and protects while keeping your skin comfortably hydrated and visibly clear.
How is this kit different from the Complete Anti-Aging Regime?
The Complete Regime is designed for long-term rejuvenation, firmness, and radiance.
The Problematic Skin Pack is all about stability, clarity, and comfort. It is perfect for skin that reacts easily, tends to congest, or needs to recover from irritation before returning to more advanced treatments. Think of it as giving your skin a fresh start.
Can I use this kit if I’m actively breaking out?
Yes, and that is when you will see the biggest difference.
The Glycolic Acid Cleanser gently clears away excess oil and buildup without stripping, while Cassia Alata Leaf Extract supports DNA repair and helps reduce inflammation. The result is skin that feels cleaner, calmer, and noticeably less reactive.
Will these products make my skin feel dry or tight?
That is exactly what we designed them to prevent.
Every formula is buffered with Hyaluronic Acid and Vitamin B5 to maintain deep hydration, even while refining the surface. You will notice that fresh, purified feeling without the dryness or flakiness so many problem-skin products cause.
How soon will I start to see results?
Most people notice smoother texture and fewer breakouts within two to three weeks.
The first thing you will feel is relief — less redness, less tightness, and fewer surprise breakouts. Then, clarity follows as pores look smaller, tone evens out, and your skin starts to look like itself again — calm, clear, and quietly confident.
How should I introduce these products into my routine?
Start with the Hydrating Cleanser morning and night, followed by the Day Defence Moisturiser in the morning.
Use the Blemish Control AHA 20% two to three nights a week at first, then increase gradually once your skin adjusts. Consistency is key — your skin responds best to a steady rhythm, not sudden changes.
Can I use the AHA every night?
Eventually yes, but let your skin guide you.
Begin slowly, two to three times per week, and once your skin feels calm and comfortable, increase as needed. The goal is long-term clarity, not quick overcorrection. Your skin will thank you for the patience.
Can I combine this with prescription acne or retinoid treatments?
Yes, but space them out to avoid irritation.
Use prescription treatments on alternate nights, or consult your dermatologist for guidance. This system was designed to complement clinical care, not compete with it, by strengthening your barrier and supporting recovery between stronger actives.
What if I experience tingling or redness?
A light tingling is completely normal — it is a sign that the actives are working to refine your skin.
If you ever feel discomfort, take a short break from the AHA 20% and focus on the cleanser and moisturiser for a few days. Once your skin feels calm again, reintroduce the treatment gradually.
Can I use this after professional facials or peels?
Yes, once your skin has had 24 to 48 hours to rest.
The Hydrating Cleanser and Day Defence Moisturiser are gentle enough for post-procedure care, while the AHA 20% helps maintain that smooth, refined texture once your skin settles. It is an easy way to make your facial results last longer.
Is this kit suitable for sensitive skin?
Yes, and often it is exactly what sensitive skin needs.
These formulas are fragrance-free, non-comedogenic, and clinically balanced with humectants and peptides to soothe, not stress. Over time, many people find their skin becomes less reactive and more predictable with consistent use.
Can I use this year-round?
Definitely!
It is lightweight enough for humid months and protective enough for cooler seasons. The built-in SPF 15+ defends your skin daily, though we recommend layering a higher-SPF sunscreen when spending extended time outdoors.
Will this help fade acne marks or dark spots?
Yes.
The Blemish Control AHA 20% encourages natural resurfacing to smooth post-blemish texture, while Cassia Alata Leaf Extract supports the skin’s repair mechanisms. Over time, the look of past blemishes softens, and the complexion becomes visibly brighter and more even.
What kind of long-term results can I expect?
With consistent use, your skin will feel more predictable — fewer flare-ups, less redness, and better hydration.
Congestion clears, tone evens out, and your skin begins to feel stable, confident, and calm. The longer you use it, the more you will realize it is not just clearer — it is healthier, stronger, and quietly radiant.

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